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Title:  Implementation Consultant

Location: 

Łódź, PL

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

About Peoplevox

Peoplevox is a B2B SaaS provider to major brands in the e-commerce and retail industry. Peoplevox has built a WMS (warehouse management system) used by a growing list of clients across the world. Since February 2020 we joined forces with Descartes.  We have already achieved multi-million-pound ARR and are excited to take on the challenge of growing the company 10X in revenue and beyond by scaling the technology, adding new features and launching new SaaS products across the supply chain.

 

Who are we looking for?

We are looking for an Implementation Consultant preferably experienced in application implementation. You will be responsible for leading calls with Client both training and project reviews, following and resolving any open issues, liaising with all parties in the business as well as integration partners, making sure that projects are delivered on schedule. You will work closely with Implementation Team, Technical Support, CloudOps / TechOps colleagues, with our .NET and Android development teams, Product Manager and other internal stakeholders to improve and evolve our successful Peoplevox warehouse management system implementation processes.

 

We are looking for someone with real strength in the following areas:

  1. Training and communication skills: someone who can train Clients on PVX system, answer their queries and manage the project end-to-end, assuring that all its components are delivered on time
  2. Customer service skills: answering queries in timely, polite and effective manner, assuring that tasks are done according to the schedule or any corrective actions are taken to do so
  3. Good to have: Technical knowledge on WMS functioning, Scripting Technologies: SQL, JavaScript, etc.

Like the passionate team around you, you should be obsessively customer-centric, determined to optimise our software management and infrastructure to produce world-class service levels, performance, resilience and flexibility.

 

The Role

In this role you will:

  • Leading projects from start to finish, making sure all tasks are delivered on time by all parties
  • Running training session on PVX WMS for Client
  • Following up in English to support tickets raised by external users of an application (Clients) and internal users (e.g. other departments members), assuring they are resolved by appropriate teams
  • Be willing to engage in a programme of continual improvement to constantly evolve the products and services to better serve our customers in the most efficient way possible.

 

Your skills and competencies:

  • You work well under pressure and can handle multiple tasks simultaneously
  • You are highly organised, detail oriented, responsive and able to prioritise many tasks
  • You have a self-starting personality and you are used to displaying initiative and innovation on the job
  • You are a team player, willing to share ideas with the ability to contribute to discussions passionately but objectively, while seeking and respecting differing opinions from others
  • You have a passion for learning and experimenting with new technologies. You learn new things quickly
  • You have excellent communication skills (verbal and written), fluent English.
  • You understand what it means to make a service level commitment to a customer
  • You have a positive (can-do) attitude

About you

You should be both detail-oriented and capable of seeing the big picture. Without being opinionated, you nevertheless have confidence in your methods and possess the gravitas to influence people at different levels in the business. You’ll also need a sense of humour and be adaptable.

 

We expect all employees to exhibit six key values:

  • Team player: I get on with people and enjoy working as part of a team. I understand that the team wins together. I communicate clearly and honestly to my team, my peers and my manager. I know how to voice my frustrations in a constructive way and can understand others’ points of view.
  • Smart and resourceful: I think about our challenges and come up with solutions. I can break a problem down into separate parts. Even if I don’t know the solution I am happy to get involved with my team.
  • Curious and ambitious: I love to learn new things and to advance my experience. I am excited to be part of a company that will change massively over the next two years and happy to take on that personal challenge.
  • Self-aware: I am aware of my own strengths and weaknesses. I use my strengths to help my projects and others in the company. Where I am not able to perform at an ideal level, I analyse why and come up with recommendations (more guidance, a different approach, training etc) to get to improvements.
  • Diligent: I do what I say I am going to do and hold others accountable by the same standards. I prevent issues before they occur by considering what could go wrong.
  • Loyal: I understand what it means to make a commitment to the company, to the team and to our clients. I like to see through projects to the end, even if they are tough.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

 

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.  


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