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Title:  Implementation Consultant

Location: 

Łódź, PL

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.

About Peoplevox

Peoplevox is a B2B SaaS provider to major brands in the e-commerce and retail industry. Peoplevox has built a WMS (warehouse management system) used by a growing list of clients across the world. Since February 2020 we joined forces with Descartes.  We have already achieved multi-million-pound ARR and are excited to take on the challenge of growing the company 10X in revenue and beyond by scaling the technology, adding new features and launching new SaaS products across the supply chain.

 

Who are we looking for?

We are looking for an Implementation Consultant preferably experienced in application implementation. You will be responsible for leading calls with Client both training and project reviews, following and resolving any open issues, liaising with all parties in the business as well as integration partners, making sure that projects are delivered on schedule. You will work closely with Implementation Team, Technical Support, CloudOps / TechOps colleagues, with our .NET and Android development teams, Product Manager and other internal stakeholders to improve and evolve our successful Peoplevox warehouse management system implementation processes.

 

We are looking for someone with real strength in the following areas:

  1. Training and communication skills: someone who can train Clients on PVX system, answer their queries and manage the project end-to-end, assuring that all its components are delivered on time
  2. Customer service skills: answering queries in timely, polite and effective manner, assuring that tasks are done according to the schedule or any corrective actions are taken to do so
  3. Good to have: Technical knowledge on WMS functioning, Scripting Technologies: SQL, JavaScript, etc.

Like the passionate team around you, you should be obsessively customer-centric, determined to optimise our software management and infrastructure to produce world-class service levels, performance, resilience and flexibility.

 

The Role

In this role you will:

  • Leading projects from start to finish, making sure all tasks are delivered on time by all parties
  • Running training session on PVX WMS for Client
  • Following up in English to support tickets raised by external users of an application (Clients) and internal users (e.g. other departments members), assuring they are resolved by appropriate teams
  • Be willing to engage in a programme of continual improvement to constantly evolve the products and services to better serve our customers in the most efficient way possible.

 

Your skills and competencies:

  • You work well under pressure and can handle multiple tasks simultaneously
  • You are highly organised, detail oriented, responsive and able to prioritise many tasks
  • You have a self-starting personality and you are used to displaying initiative and innovation on the job
  • You are a team player, willing to share ideas with the ability to contribute to discussions passionately but objectively, while seeking and respecting differing opinions from others
  • You have a passion for learning and experimenting with new technologies. You learn new things quickly
  • You have excellent communication skills (verbal and written), fluent English.
  • You understand what it means to make a service level commitment to a customer
  • You have a positive (can-do) attitude

About you

You should be both detail-oriented and capable of seeing the big picture. Without being opinionated, you nevertheless have confidence in your methods and possess the gravitas to influence people at different levels in the business. You’ll also need a sense of humour and be adaptable.

 

We expect all employees to exhibit six key values:

  • Team player: I get on with people and enjoy working as part of a team. I understand that the team wins together. I communicate clearly and honestly to my team, my peers and my manager. I know how to voice my frustrations in a constructive way and can understand others’ points of view.
  • Smart and resourceful: I think about our challenges and come up with solutions. I can break a problem down into separate parts. Even if I don’t know the solution I am happy to get involved with my team.
  • Curious and ambitious: I love to learn new things and to advance my experience. I am excited to be part of a company that will change massively over the next two years and happy to take on that personal challenge.
  • Self-aware: I am aware of my own strengths and weaknesses. I use my strengths to help my projects and others in the company. Where I am not able to perform at an ideal level, I analyse why and come up with recommendations (more guidance, a different approach, training etc) to get to improvements.
  • Diligent: I do what I say I am going to do and hold others accountable by the same standards. I prevent issues before they occur by considering what could go wrong.
  • Loyal: I understand what it means to make a commitment to the company, to the team and to our clients. I like to see through projects to the end, even if they are tough.


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