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Title:  Application & Solutions Engineer



About Descartes: 



Application and Solutions Engineer

An Application and Solutions Engineer is involved in the design, development, delivery, training and support of customized integration solutions.  You will be part of a team that includes the resources and training needed for success.  You will be expected to manage your time efficiently and be responsible for the projects assigned to you.  Good communication skills are absolutely critical as you will be working directly with our customers to understand their initial requirements and troubleshoot follow-up issues.

Primary Responsibilities:
•    Customer order review and requirements gathering
•    Development and delivery of customer solutions including training
•    Managing multiple customer solutions at the same time
•    Communicating solution status to customer and management
•    Researching technical issues
•    Reviewing product change requests
•    Learning about product updates and new technologies



•    Bachelor of Science (or Associates with relevant experience) Degree in CS or EE
•    Knowledge of a programming language 
•    Experience with Microsoft Windows
•    Understanding of Internet and Database technologies
•    Scrupulous attention to detail
•    Strong verbal communication skills via telephone
•    Strong written communication skills via email
•    Minimum of two years experience
•    Ability to learn new concepts - quickly!


This is a remote opportunity, open to citizens or permanent residents of Canada or the US.

Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

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