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Title:  HR Assistant


Chippenham, GB, SN15 1EE

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Position Summary


Descartes’ EMEA Human Resources Team supports over 600 employees throughout the EMEA region across 20 countries. As the HR Assistant you will work closely with the HR Generalist, providing HR administration and payroll services to managers and employees in the UK and Ireland, supporting around 90 employees across 5 offices.

The HR Assistant is expected to be the first point of contact for general HR queries across the whole employee lifecycle, to generate all required paperwork and manage any changes with the third-party payroll provider.

This position is offered on a part-time basis, across 24 hours per week. You will be based in our Chippenham office but must have the ability to work from home during the current pandemic.

Key Responsibilities

  • Deliver HR administrative services to managers and employees in the UK and Ireland
  • Manage the monthly payroll administration in conjunction with a third-party payroll provider
  • Act as the first point of contact for general HR queries relating to the processing of benefits and payroll
  • Take ownership of queries and requests from the business to resolve them in a timely manner, in conjunction with the HR Generalist
  • Provide basic advice on HR processes and Company procedures, escalating any complex queries to the HR Generalist
  • Maintain the HR database, employee files and weekly reports
  • Create professional and accurate correspondence
  • Manage recruitment administration including posting of vacancies and supporting managers in the use of the SuccessFactors recruitment module
  • Manage onboarding, employee lifecycle and leaver administration
  • Administer the approval process of headcount increases and employment changes
  • Ensure that HR information and activity remains confidential at all times
  • Other HR related activities as may be required on an ad hoc basis
  • Office administration duties such as handling incoming post and ordering stationery
  • Health and Safety related administration as required, such as collation of DSE assessments, maintaining the COSHH register and arranging H&S training

Knowledge and Skills

  • Previous experience of HR administration is required
  • Previous experience of payroll is advantageous
  • Knowledge of MS Office (in particular Word and Excel)
  • Good Excel skills, able to create basic formulae and use vlookup
  • Experience in the use of HR systems, for example, SAP and SuccessFactors
  • Excellent written, verbal and interpersonal skills
  • Able to work well under pressure with good organisational skills and able to continuously demonstrate high standards of internal customer service
  • Good problem-solving skills
  • Able to multi-task several pieces of work
  • High attention to detail is essential
  • CIPD Level 3 is desirable but not essential

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