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Title:  Activation Consultant

Location: 

Cleveland, OH, US, 44131

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.

 

Located  in Cleveland, Ohio, Descartes, MacroPoint is a global freight visibility platform for shippers, brokers and 3PLs to get real-time visibility on the freight they have given to 3rd party carriers. Founded in 2011, MacroPoint’s patented, automated load monitoring and tracking software provides load location visibility, predictive analytics, and an automated communication platform to truly enable “Manage by Exception” capabilities. 

This cloud-based SaaS solution works on any cell phone, with existing in-cab ELD/GPS and trailer tracking devices, rail car providers, and other modes to provide real-time location monitoring and tracking, delivery monitoring, and event notifications to third parties. Integrated with a wide range of TMS systems, MacroPoint automates the entire process, eliminating the need for drivers to check in with dispatchers, and for shippers and brokers to check in with carriers. To date, over 800,000 drivers and millions of connected trucks are a part of the “MacroPoint enabled” network.  

 

Position Summary

As an Activations Consultant for the MacroPoint product, you will be working with carriers of all sizes to help them support their customer’s visibility mandate.  With the ability to support the various ways our carrier partners want to “MacroPoint Enable” their fleet, your relationships with these carriers will grow fast.  We provide our employees with technology, training and a relaxed, fun work environment, which helps us succeed in this growing industry.
We are looking for people to join our team that are service minded, goal oriented, and results driven.  Additionally, the ideal candidate will have experience supporting trucking companies of all sizes.   If you are looking for a competitive base salary, bonus opportunity, advancement from within, and a fast paced and exciting work environment – apply today!  

 

Responsibilities
•    Manage the Carrier Activation process for multiple MacroPoint customers simultaneously. 
•    Follow Up with carriers to connect their assets to MacroPoint.
•    Present carrier with all possible options for becoming MacroPoint Enabled and be available to support questions as they arise.
•    Data Entry – capture current status of all carriers in the process via CRM, HubSpot, or Excel.
•    Integration setup and support – Learn the capabilities and options of the Universal Connector and be able to explain those to a carrier’s IT team.
•    Develop and maintain relationships with carriers to answer questions and communicate out new features & benefits as they are deployed.
•    Collaborate with your team on messaging, learning new features, and helping capture additional feature requests.

 

Qualifications
•    At least 2 years of experience working in transportation as a dispatcher or carrier services rep.
•    Highly motivated and competitive drive to exceed goals.
•    Strong ability to multi-task in a fast-paced environment.
•    Ability to build business relationships quickly.
•    Excellent verbal and written communication skills.
•    Strong organizational skills.

 

Offer

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.
 

 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

 


Nearest Major Market: Cleveland

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