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Title:  Client Development Representative

Location: 

CA

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.


We’re growing fast and invite you to join our amazing team. 
 

 

The Client Development Representative, part of the marketing operations team, is responsible for engagement of target prospects, as well as triage, qualification, and lead assignment of Descartes’ inbound inquiry flow.  Additionally, this resource will liaise and collaborate with sales, field marketing and product marketing resources to support client follow up of demand and lead generation initiatives.  The role also requires support of the sales process and operational improvement initiatives related to customer lifecycle management and data management projects.

 

Responsibilities include:
•    Qualification of inbound inquiries, documentation relevant opportunity details, and assignment to the appropriate sales resource as per assignment criteria established by sales management
•    Timely engagement of inbound inquiries within a target response time of 0-3 hours
•    Managing, troubleshooting, training internal Customer Relationship Management (CRM) System
•    Customer Lifecycle Management: Executing programs for improved market management of existing customer base such as welcome kits and customer cancellation tracking
•    Developing and enforcing Standard Operating Procedures
•    Supporting Descartes’ marketing and sales teams with various tasks as required
•    Demand generation campaign follow-up support by proactive engagement of target contacts (telephone and electronic) 

 

Qualifications and Key Attributes:
•    Post-secondary education, background in business/ finance/ accounting is an asset.
•    Experience/ knowledge of Microsoft CRM Dynamics and working with and analyzing large data is a strong asset.
•    Proficient in Microsoft Programs (Word, Excel, PPT)
•    Must be proactive with strong attention to detail and highly organized 
•    Excellent analytical and problem-solving skills
•    Excellent clear interpersonal and communication skills
•    Ability to manage multiple priorities and work in a fast-paced environment
•    Comfort with the culture of a fast-growing organization in an ever-changing industry 
•    Energy, enthusiasm, and a positive customer service-oriented attitude 
•    Ability to work effectively, knowledgeably, and collaboratively with a wide range of internal company functions
•    Ability to work independently and efficiently to meet deadlines.
•    Experience in enterprise software and services marketing, sales and/or business development is a plus (Preferably supply chain, eCommerce and/or enterprise planning solutions)

 

Location: 
This is a remote opportunity, open to citizens or permanent residents of Canada or the US. # remote

 

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.


Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.


At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.


Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


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