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Title:  Client Success Manager



About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Position Summary

Peoplevox is part of Descartes Systems Group’s e-commerce division. In total, we have 100 dedicated team members includes Engineers, Product Managers, Support, Implementation, Marketing, Sales and of course, Client Success.  Peoplevox helps high-growth direct to consumer brands and retailers to deliver consistent customer experience by transforming the warehouse and inventory management to work within our proven playbook for e-commerce fulfilment. Our talented growing team is looking for a Client Success Manager.

Key Responsibilities

  • Gain exposure to a wider variety of e-commerce operations and brands that will do things differently and learn and grow from your expertise
  • Combining technology and warehouse best practices to help the brands that you will be managing
  • You will be working with professionals and gain exposure to some of the fast-growing direct consumer brands and have an opportunity to learn how they have modelled successful fulfilment
  • Help brands plan for operational changes and strategies for fulfilment to support their growth as they scale up for sales surges and growth each year
  • Take a consultative approach to many brands that may not an experienced sales manager and make a big impact on their ability to support their growth

Knowledge and Skills

  • Ability to work remotely and support e-commerce operations using Peoplevox
  • Strong leadership skills
  • Excellent communication and interpersonal skills
  • Team player
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • 3-5 years of experience in customer success position is preferred

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