Share this Job

Title:  Customs & Trade Consultant



About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at




The Canadian Customs & Trade Consultant is responsible for providing guidance, services and support on compliance and regulatory matters both internally and to clients with a primary focus on Canadian duty recovery.

He/she would perform Consulting Services based on in-depth knowledge of HS Classification, customs rules/legislation, regulations, and CBSA initiatives. 


Principal Accountabilities

  • Review of Clients dutiable HS codes to identify duty savings based on but not limited to reclassification, FTA’s, valuation, etc. 
  • Provides clients and internal stakeholders with advice on customs compliance, regulations, and current trade initiatives.
  • Liaises frequently with CBSA, PGAs and other government departments, for information and with respect to Consulting audits, DAS’s, refunds, and develops ongoing relationships.
  • Supports sales team in engaging clients throughout sales cycle. 
  • Primary work responsibilities include, but not limited to: Duty Recovery, Drawback Claims, Creating and Submitting National Customs Rulings, Tariff Classification and opinions, Database reviews 

Qualifications Knowledge and Skills 

  • Post-Secondary Graduate (College Diploma or University Degree) •
  • Minimum of 3-5 years of prior experience in a Customs Operations or Tariff Specialist role
  • Possesses Certified Customs Specialist (CCS) designation from Canadian Society of Customs Brokers (CSCB); US CCS, CTCS and CBSA Professional Status are assets.
  • Ability to set clear goals and achieve and measure results 
  • Ability to develop solid relationships, to persuade and influence others, to motivate and mentor people
  • Possesses excellent speaking and presentation skills (telephone and face-to-face)
  • Possesses strong planning and organizational skills 
  • Excellent verbal and written communication skills; able to communicate ideas clearly and concisely.
  • Excellent customer service skills: understands customer needs and how to satisfy them, cooperates with internal and external contacts
  • Ability to manage stress by being rational, flexible and exercising self-control.
  • Experience dealing with challenging situations in a fast-paced environment.
  • Ability to analyze data and information and utilize strategic thinking to develop solutions.
  • Possesses strong technical Skills with advanced knowledge of Microsoft Office applications (Excel and Word)
  • Some travel may be required


This is a remote opportunity, open to citizens or permanent residents of Canadaand will require 10-20% Travel Post COVID
Interviews & Onboarding:
Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.


We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish) Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


Job Segment: Consultant, Consulting, Developer, Law, Contract, Technology, Legal