Share this Job

Title:  Implementation Consultant



About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team. 

We are looking for a dynamic individual to join our team and be a part of the excitement & growth at The Descartes Systems Group Inc.!

This opportunity is ideal for an individual who is seeking professional experience, is enthusiastic about the prospect of working at a growing company with a global focus, and who has a keen interest in learning and developing as a Product Implementation professional . We are seeking an adaptable individual with a proven record of delivering results under pressure, who will thrive as both a team player and as an individual contributor.  

Descartes Canadian Customs Brokerage™, previously called ITMr4, is an on-demand enterprise-level software solution to help customs brokers, freight forwarders and/or importers & self-filers better manage their operations. From accounting, financial reports, EDI integration capabilities, front end document management, imaging, e-billing, web-based tracking and tracing, reporting and streamlined data entry, Descartes Canadian Customs Brokerage can help boost productivity, improve accuracy and increase compliance.
•    Working closely with our development, support, sales teams & clients, you will be a key resource within our implementation team responsible for assisting our clients implement our ITM software solutions  

This opportunity involves working with our clients to:
•    Establish a Statement of Work and Project Deliverables
•    Building & configuring the software for eventual Go Live with CBSA
•    Planning and scheduling of project activities & the tracking of project milestones
•    Support our clients through their integration development activities by providing best practices recommendations
•    Understanding of client requirements, providing recommendations, and offering solutions 
•    Design and execute training plans
•    Track and report project activities and progress
•    Assisting the clients during their project Go Lives with CBSA

•    You will also be working with our sales team to assist them in sales demos and product overviews to potential clients as well as working with our Product team to recommend software enhancements & improvements identified through your interaction of implementing projects
•    A minimum of 3 to 5 years industry experience working in the Canadian customs brokers, freight forwarding environment
•    Experience in software implementation and deployment of logistics-based business applications
•    Experience managing projects including time management and scope change management
•    Experience working as part of an implementation team
•    User training experience
•    Exceptional communication skills, both written and verbal, to gain deep understanding of customer business workflows & processes, as well as the ability to convey recommended solution, deployment, and customer workflow enhancement recommendations
•    Superior client management skills
•    System testing experience 
•    Ability to analyze data and data mine
•    Detail orientated and meticulous


Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.


Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


Job Segment: Consultant, Consulting, Implementation Manager, Cloud, Testing, Contract, Technology