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Title:  Director, Product Management


Lier, BE, 2500

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

The Descartes Global Logistics Network™ (Descartes GLN™) manages the real-time flow of commercial, logistics, customs and product information. It connects hundreds of thousands of logistics and transportation, manufacturing, distribution, retail, government, and ecommerce businesses in over 160 countries. Descartes' GLN is a cloud-based technology platform comprised of a dense trading network and application services, used by organizations seeking to optimize their operations. Companies that connect to Descartes' GLN are able to collaborate with their trading partners using one technology platform, significantly reducing operational costs and accelerating time-to-value.


Reporting to the Vice President Product Management, who is based in The Netherlands, the Product Manager will be responsible for assisting product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements and working closely with R&D, sales, marketing, professional services and support to ensure revenue and customer satisfaction goals are met.


The successful candidate will be responsible for the complete lifecycle of one or more products, taking a high-level strategic perspective. In this role the candidate will be working closely together with the Product Owner who is the main responsible person for taking care of all the operational and tactical activities.


Areas of responsibilities:


  • Vision & Strategy
    Develop vision and goals for Descartes' GLN. Provide high-level roadmap for internal & external stakeholders and give direction to the Product Owner.
  • Portfolio Management
    Develop a strategy for the
    Descartes' GLNportfolio, including End-of-Life plans, product integrations, collaboration with Industry Solutions on go-to-market plans and business cases. Monitor and adjust resourcing requirements accordingly.
  • Lifecycle Management
    Monitor and manage the entire lifecycle from ideation/innovation to end-of-life, assuring product and process compliance. Orchestrate activities across different departments.
  • Customer Engagement
    Develop and monitor customer engagement strategy, e.g. Descartes Ideas Portal, Customer Focus Groups, councils, etc.
  • Financial Performance
    Monitor the financial performance of Descartes' GLN portfolio, develop action plans for pricing, up-/cross-selling opportunities etc. with Sales and Industry Solutions.
  • Stakeholder Management
    Identify all internal and external stakeholders, establish trust, develop communication plans, engage continuously. Bring stakeholder‘s knowledge into the product team.


The successful candidate will possess the following qualifications and personal attributes:


  • 2 years of directly related experience
  • Service oriented, and solution driven
  • Responsible and accountable
  • Willingness and ability to take ownership to get the task done
  • A leader with strong people skills
  • Excellent communication skills (verbal and written) and consensus building skills
  • Excellent understanding of the English language
  • Ability to handle multiple concurrent projects independently
  • Experience in the customs and/or logistics field is essential




The position will be based in the EMEA region but the successful candidate should be willing to travel to other Descartes offices as required.

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