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Title:  Border Compliance Analyst


Pittsburgh, PA, US, 15205

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at


Working as part of a fast-paced, experienced team you will be responsible for processing shipment and trip information received from customers using the Descartes ViaTrade software application. We have a 2nd shift savailable!

This opportunity is ideal for an individual who is seeking experience and is enthusiastic about the prospect of working at a growing company with a global focus, and who have a keen interest in learning and developing in the border compliance field. We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure, and who will thrive as both a team player and as an individual contributor. 
•    Monitor work queue and organize work load to facilitate the timely submission of data to Canada Border Services Agency (CBSA) and/or Customs and Border Protection (CBP)
•    Review shipment documentation to identify or interpret data to be entered into Descartes’ proprietary web-enabled software application.
•    Monitor work queue to ensure shipment’s acceptance by regulatory authorities.
•    Interact with customers by phone or email to resolve issues and/or questions that arise 
•    Monitor work queue and contact customs brokers based on the shipment’s estimated time of arrival (ETA) at the border.
•    Handle other work assignments in other related Descartes departments as needed.


•    Ability to work 2nd shift (3:30 pm to 12:00 am) 
•    Computer literacy and strong skills in Word, Excel and E-mail (Microsoft Outlook preferred). 
•    Good analytical, clerical, and organization skills.
•    Good verbal and written communication skills. 
•    Team player.
•    Willingness to work a limited amount of overtime.
•    Ability to work independently and under pressure. 


The position will be based in our office located in Robinson Township, PA post COVID.
Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.


We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement

Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


Nearest Major Market: Pittsburgh

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