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Title:  DRB Contract Analyst


Pittsburgh, PA, US, 15205

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at


Descartes is a leading provider of Ocean Transportation Rate Management Systems and Ocean Publishing Services.  The systems and services that Descartes supplies to many ocean carriers, 3PLs, shippers, and other ocean intermediaries allows them to manage, negotiate, and calculate ocean freight utilizing shipment parameters to a bottom line cost. The Service Contract Analyst acts as the primary support liaison between Ocean Publishing Services and clients.  Service contracts are created, amended, reviewed and verified by the Service Contract Analyst, adhering to rules and regulations set by the Federal Maritime Commission, within a time sensitive environment.  


•    Review and verify the integrity of service contract text documents. 
•    Using internal tools convert service contract documents from a Word and/or Excel format into a compatible format to be uploaded onto the central contract database (Rate Master or Contract Manager).
•    Process and file service contracts through Rate Master or Contract Manager databases while maintaining strict adherence to the guidelines of the Federal Maritime Commission's rules and regulations. 
•    File/upload actual service contract documents received from the customers to the Federal Maritime Commission's "Service Contract Website" (Servcon).
•    Interact with customers daily to resolve issues and/or questions that arise in regard to contract documents.  
•    Forward daily confirmation reports to customers detailing the total number of contracts filed.  The confirmation reports may include, but are not limited to the following: total number of contracts filed, contract number, amendment number, terms amended, file/effective/expiration dates, and update billing sheets.


Qualifications and Key Attributes:

•    2 year Associate Degree or equivalent experience
•    PC Literate 
•    Strong skills in Word, Excel and E-mail (Microsoft Outlook Preferred) 
•    Analytical/clerical skills necessary 
•    Must be team oriented 
•    Good organization skills 
•    Geography knowledge a plus 
•    Detail oriented 
•    Works well under pressure due to time sensitive deadlines 
The position will be based in our office located in Robinson Township, PA post COVID.
Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.



We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)

Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


Nearest Major Market: Pittsburgh

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