Share this Job

Title:  Customer Support Representative


Seattle, WA, US, 98122

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at


Position Summary

The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent.

This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.


  • College diploma
  • Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)
  • Excellent communication skills.
  • Comfortable around computers and technology in general.
  • eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).
  • Small firm experience - any type of experience will do.
  • Ability to travel up to three times per year and set up for tradeshows.
  • Helpful skills include: Spoken Spanish, PC skills, tech support background.


We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.


“We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

  For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.”

Nearest Major Market: Seattle

Job Segment: Customer Service Representative, Developer, Cloud, Testing, Customer Service, Technology