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Title:  Carrier Onboarding Coordinator

Location: 

GB Stockport, GB, SK6 2SU Munich, DE, D-80807 DE Leipzig, DE, 4109 Łódź, PL PL

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

 

Position Summary

This position works primarily with our MacroPoint product, which is a global freight visibility platform for shippers, brokers and 3PLs to get real-time visibility on the freight they have given to 3rd party transport companies (carriers). As a Carrier Onboarding Coordinator, you will be the first point of contact for carriers of all sizes, helping them integrate their dispatching systems and telematics devices to the MacroPoint product to support their customers real-time visibility of freight transportation.

 

We are looking for people with good IT skills to join our team, who can provide excellent customer service, deliver a high degree of data accuracy and are able to work in a fast-paced environment. This role will work with carriers with presence in the UK, Germany, France and Eastern Europe so the ideal candidate will speak English as well as another language (German, French or Polish).

 

Responsibilities

  • Provide a high degree of customer service and maintain good relationships with carriers.
  • Take ownership of queries from multiple customers and carriers.
  • Check accuracy of data received from customers and carriers, liaising with them to correct errors in the data.
  • Accurate entry of customer data.
  • Enter and maintain accurate status records in the relevant systems.
  • Provide carriers with options for connecting to the MacroPoint product and resolve any queries.
  • Guide carriers through problems through to resolution, following processes and existing documentation.
  • Inform carriers of new features and benefits available within the product.
  • Review integration methods available to carriers (API, Flat File or Telematics).
  • Coach carriers on best practices for integration based on their available technology.

 

Knowledge and Skills

  • Fluent in English with the ability to speak an additional language (German, French or Polish) is essential.
  • Experience in IT/software support with strong IT skills is essential.
  • Strong focus on customer satisfaction with previous experience in a customer focused role.
  • Excellent attention to detail and able to enter data accurately.
  • Ability to multi-task and take ownership of problems in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong organisational skills and ability to prioritise own work.
  • Experience of working within the transportation industry would be advantageous.

 

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

 

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.  


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