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Title:  Technical Writer

Location: 

US

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.

 

As a technical writer for Descartes, you will work in a dynamic environment providing documentation for a wide range of software products. Your responsibilities include:

 

Key Responsibilities:

  • Collaborate with multiple product development teams to research, develop, edit, format and review logistics software documentation
  • Maintain and improve existing documents and online help for multiple products to help reduce the number of incoming support tickets and increase customer satisfaction
  • Participate in team meetings to provide status updates and discuss new features
  • Use of image capture and graphics software to illustrate components
  • Create training videos to be published as part of user guides
  • Help define, apply and maintain writing processes, language standards and localization protocols to drive consistency across the Descartes product portfolio
  • Drive a culture of knowledge sharing and collaboration by using Microsoft’s collaboration tools such as Yammer, Sharepoint and Teams

 
Knowledge and Skills:

 

  • Bachelor's degree in English, computer science or a related field, or equivalent education
  • 3 – 5 years prior experience in technical writing
  • Proficiency with Microsoft Word, image/video capture software, graphics software and knowledge base applications such as https://www.proprofs.com/knowledgebase/ 
  • Excellent writing and grammar skills in English; capable of communicating ideas with different audiences in mind
  • Strong communication skills, both written and verbal
  • Organized, detail-oriented and able to balance multiple projects at the same time
  • Ability to quickly learn and describe new software features
  • Team oriented, but capable of focused, independent work
  • Experience with e-commerce, transportation management, logistics or the supply chain industry is helpful but not required
  • Familiar with HTML and CSS for proper formatting of online help pages

 

Location: 
This is a remote opportunity, open to citizens or permanent residents of Canada or the US.

Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish) Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

 


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