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Title:  Technical Writer

Location: 

US

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

 

As a technical writer for Descartes, you will work in a dynamic environment providing documentation for a wide range of software products. Your responsibilities include:

 

Key Responsibilities:

  • Collaborate with multiple product development teams to research, develop, edit, format and review logistics software documentation
  • Maintain and improve existing documents and online help for multiple products to help reduce the number of incoming support tickets and increase customer satisfaction
  • Participate in team meetings to provide status updates and discuss new features
  • Use of image capture and graphics software to illustrate components
  • Create training videos to be published as part of user guides
  • Help define, apply and maintain writing processes, language standards and localization protocols to drive consistency across the Descartes product portfolio
  • Drive a culture of knowledge sharing and collaboration by using Microsoft’s collaboration tools such as Yammer, Sharepoint and Teams

 
Knowledge and Skills:

  • Bachelor's degree in English, computer science or a related field, or equivalent education
  • 3 – 5 years prior experience in technical writing
  • Proficiency with Microsoft Word, image/video capture software, graphics software and knowledge base applications such as https://www.proprofs.com/knowledgebase/ 
  • Excellent writing and grammar skills in English; capable of communicating ideas with different audiences in mind
  • Strong communication skills, both written and verbal
  • Organized, detail-oriented and able to balance multiple projects at the same time
  • Ability to quickly learn and describe new software features
  • Team oriented, but capable of focused, independent work
  • Experience with e-commerce, transportation management, logistics or the supply chain industry is helpful but not required
  • Familiar with HTML and CSS for proper formatting of online help pages

 

Location: #remote
This is a remote opportunity, open to citizens or permanent residents of Canada or the US.

 

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

 

At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

 

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together. 

 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis. 

 

 


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