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Title:  Customs Rater

Location: 

Toronto, ON, CA, M3H 2V2

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.

 

 

POSITION SUMMARY

Are you looking for an opportunity to work for a dynamic, growing organization?  We are looking for an individual to join our team and be a part of the excitement and growth at The Descartes Systems Group Inc.!  Working as part of a fast-paced, experienced team you will be responsible for processing shipment and trip information received from customers.This opportunity is ideal for an individual who is seeking experience and is enthusiastic about the prospect of working at a growing company with a global focus, who has a keen interest in learning and developing in the border customs clearance field. We are seeking a reliable, adaptable individual with a proven record of delivering results under pressure who will thrive as both a team player and as an individual contributor.

 

RESPONSIBILITIES

The successful incumbent will have the following responsibilities:

 

  • Monitor work queue and organize workload to facilitate the timely submission of data to Canada Border Services Agency (CBSA)
  • Review shipment documentation to identify or interpret data to be entered into Descartes’ proprietary software application.
  • Monitor work queue to ensure shipment acceptance by regulatory authorities.
  • Interact with customers by phone or email to resolve issues and/or questions that arise.
  • Monitor work queue and contact customs brokers based on the shipment’s estimated time of arrival (ETA) at the border.
  • Handle other work assignments in other related Descartes departments as needed.

 

 

QUALIFICATIONS

  • Customs-related education or training – CCS qualification would be an asset
  • Ability to perform shift work that includes both Saturdays and Sundays, and rotate between morning, evening and overnight shifts and Statutory Holidays
  • Computer literacy and strong skills in Word, Excel and E-mail (Microsoft Outlook preferred).
  • Good analytical, clerical and organization skills.
  • Good verbal and written communication skills.
  • Team player.
  • Willingness to work a limited amount of overtime.
  • Ability to work independently and under pressure.

 

LOCATION 

This position will be based out of our office in Toronto, ON. In light of COVID-19, employees are currently working remote until further notice to ensure the health and safety of all employees. 

 

OFFER

 

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

 

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.  Descartes is committed to equity and diversity. We are an equal opportunity employer and welcome applications from qualified individuals regardless of race, colour, ancestry, age, creed, sex, sexual orientation, gender identity or expression, disability, citizenship, ethnic origin, family or marital status. If you require accommodation at any time during the hiring process or would like a copy of this job posting in an accessible format, please contact Human Resources at jobsna@descartes.com or 1-800-419-8495.


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