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Title:  Implementation Consultant

Location: 

Toronto, ON, M3H 2V2

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.


We’re growing fast and invite you to join our amazing team. 
 

 

Responsibilities: 
•    Drive complex deployments of several Descartes Suite products while working side by side with customers to resolve their unique problems. 
•    Work with side by side with different teams and peers, including Sales, Development and Customer Support. 
•    Train and guide customers to empower them to take on questions on their own 
•    Work together with customers all throughout the implementation cycle 
•    Strategical planning of implementation strategies for each customer 
•    Share best practices and create innovative solutions to maximize user adoption and maximize the value of Descartes Suite 
•    A stable, respectful, and collaborative work environment. 

 

Qualifications:
•    Bachelor degree in Computer Science/Engineering, Information Technology, Supply Chain/Logistics Management, or related field of study is required 
•    3 - 5 years of related experience is required. 


Requirements: 
•    Advanced knowledge of Office tools, such as Excel, PowerPoint, Visio, Project, and Word 
•    Proven experience with writing queries in SQL 

•    Experience working with APIs using JSON
•    Experience with last mile delivery solutions/software
•    Experience using analytics and metrics to assess transportation optimization performance, carrier performance, and operational performance to identify and quantify improvement opportunities 
•    Ability to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners. 
•    Resilience. The ability to work under pressure to deliver solutions to complex problems 
•    Ability to communicate well with all levels of corporate structure, from management to technical resources 
•    Ability to create documentation that describes technical details in a meaningful manner 
•    Excellent interpersonal and communication skills 
•    Willingness to travel up to 40% domestically and internationally (most travel will likely be within the United States) 
•    Someone who thrives in a dynamic, fast-growing environment while working independently and remotely from other members of your team and corporate. 
•    Not required, but a plus: experience with VBA, proficiency in Spanish and/or Portuguese 

Location: This is a remote opportunity open to applicants authorized to work in North or South Americas.


 

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.


Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.

 

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.

 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


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