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Title:  Systems Administrator, Corporate Applications


Waterloo, ON, CA, N2V 1C6

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at



We are currently seeking an Application Administrator to join our Business Support team. As a member of the team, you will be responsible for setup, configuration, maintenance and upgrades of our internal business applications. This includes performing regular maintenance activities, managing projects from start to finish, meeting deadlines, and provisioning of documentation.  You will be required to work closely and collaborate with other IT teams, and business units to achieve maximum results. Flexibility to support occasional afterhours escalations may be required.


•    Support and maintain operational stability of Descartes business applications. 
•    Ensure applications are patched and security issues are addressed in a timely manner.
•    Standardize approach to user management and ensure onboarding/offboarding processes are completed accurately and in a timely manner.
•    Proactively and with direction from business units, address configuration requirements of business applications
•    Assist in technical support of SAP ECC landscape.
•    Lead efforts to integrate business systems and processes to eliminate manual tasks.
•    Be a spokesperson for IT across business units and let security and IT best practices guide your decisions to drive adoption of standard business systems.
•    Help drive reduction in number of overall business systems and maintain key systems for each business unit.
•    Document configuration and processes.
•    Ensure applications are compliant with all relevant audit programs.


Experience and Skills:
•    Experience managing a wide variety of business applications
•    Experience as an SAP Basis Administrator
•    Experience with Microsoft Dynamics
•    Experience implementing SSO within a Microsoft 365 environment
•    Experience with SCIM provisioning
•    Comfortable presenting to executive staff or leadership staff and advocating for the right outcome
•    Ability to plan, organize and lead projects or be an individual contributor
•    Consensus building skills that will allow you to work well with others and achieve desired outcomes
•    Drives for consistency, process harmonization, and innovation across vendors
•    Examines complex functional issues, problem solves and drives for global best practices
•    Provides input in the selection process of strategic or emerging vendors

•    Self-starter, security focused, goal oriented, and deadline driven. Someone who likes to get things done.
•    Must be a very strong team player with 5+ years of related work experience.
•    University Degree or College certification in an IT related field is preferred.



This is a remote opportunity, open to citizens or permanent residents of Canada or the US.

Due to COVID-19 we’ve implemented a virtual hiring process and continue to interview candidates by phone or video(Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.


We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. 

For more information about our commitment to equal employment opportunity, please review our EEO is the Law , Pay Transparency Nondiscrimination Statement, EEO/AA Statement Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish) Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


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