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Title:  Contract Administrator


Waterloo, ON, CA, N2V 1C6

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at




As a member of Descartes Legal team, you will work under the direction of the Contract Administration Manager.  This is a full-time position whereby the successful candidate will prepare customer and partner-related contracts and work with multiple internal departments, primarily Legal, Sales, GlobalSalesOps and Finance, to ensure that the contracting process is followed.  The position requires an articulate, highly self-motivated individual who possesses strong organization skills and has the ability to handle multiple files with competing deadlines while paying close attention to details, and who is looking to join a dynamic contract administration team working with colleagues across the company, and around the world. 




•    Draft a variety of new customer contracts, including software licenses and network services using established templates, managing and tracking status of agreements from draft to execution;
•    Prepare contract amendments, extensions, renewals, assignments and additional orders for existing customers;
•    Review and revise Professional Services documents (SOWs, ESOWs, and Change Requests);
•    Prepare, review, amend and track processing of NDAs;
•    Ensure contracts are executed in accordance with company policies and procedures for completeness; facilitate contract signatures using Descartes’ e-signature platform; and follow established close out procedures; 
•    Collaborate with internal departments in connection with customer and partner contract matters including Legal counsel, Sales, Services and Finance;
•    Review and resolve customer and supplier alerts using Descartes’ proprietary DPS system;
•    Assist with development and updating of customer template agreements; 
•    May be required to assist with the review and integration of customer and partner contracts related to acquisitions into existing filing systems and processes;
•    Participate in continuous improvement objectives for the department sharing key learnings/best practices; and
•    Other duties as may be assigned.




•    Preference given to candidates with 3 or more years experience working in contract or business administration.
•    University or college degree or equivalent working experience.  Any equivalent combination of education and experience sufficient to perform the role may be considered.
•    Proficient in Microsoft Office (Word, Outlook, SharePoint, Teams, PowerPoint with basic knowledge of Excel).
•    Working knowledge of CRM tools, DocuSign and SAP would be an asset.
•    Excellent drafting skills and a demonstrated ability to analyze and understand contract terms.
•    Detailed-oriented and have strong organizational and time management skills.
•    Track record of autonomy, ownership and execution.
•    Strong written and verbal communication skills, along with proven analytical skills.
•    Proven ability to meet work accurately and effectively under tight deadlines managing multiple competing priorities in a high volume, fast paced environment.
•    High level of self-motivation, ability to work with minimal supervision.
•    Experience working collaboratively and effectively with cross-functional teams.
•    Ability to work with others as a team.



This position may be located at Descartes’ head office in Waterloo, Ontario, or may be remote/work from home (in Ontario, Canada).  Until Covid-19 restrictions are lifted, work normally performed at Descartes’ head office will be from your home office.




We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.  

Descartes is committed to equity and diversity. We are an equal opportunity employer and welcome applications from qualified individuals regardless of race, colour, ancestry, age, creed, sex, sexual orientation, gender identity or expression, disability, citizenship, ethnic origin, family or marital status. If you require accommodation at any time during the hiring process or would like a copy of this job posting in an accessible format, please contact Human Resources at or 1-800-419-8495.


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