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Title:  SuccessFactors Consultant/Manager-12 Months Mat Leave Support


Waterloo, ON, N2V 1C6

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team. 


We are currently seeking a SuccessFactors HRIS Consultant/ Manager (12 Months Mat-Leave Coverage) to join our Global SuccessFactors team.

Reporting to the SVP Human Resources, the consultant will focus on the overall management of our core HR data (SuccessFactors & SAP HCM). 
You will bring your proven SuccessFactors experience and HR knowledge to actively lead projects and guide clients through requirements gathering and contribute to business process improvement, stakeholder engagement, change management, quality assurance, risk management and user enablement. Though collaboration and effective project delivery you will ensure clients extract the full value from the SuccessFactors solution.
As a consultant, it is expected that more research will be done on your part to know about customer operations, planned integration with our current legacy systems.
What is in it for you?
Be part of a winning & growing company that offers opportunity for those ambitious enough to lead change and support growth! You will have the opportunity to work with an energetic and friendly team who are innovative and passionate, with a genuine commitment to diversity and inclusion.
The ideal candidate will enjoy working for a growing global organization of 1900+ employees in 26 countries. Descartes grows organically but also through acquisition and this role directly experiences growth of our employee base and is actively involved in bringing new talent to Descartes. We offer mentorship and on-the-job training to support your growth. You will have an opportunity to contribute to the evolution of talent acquisition & general human resources programs in a high growth global business!
What you will do?

•    Provide guidance and expertise on HR business processes, from process design through to process execution. Troubleshooting the SF related issues and fixing the data related issues in the system.
•    Support the global HR team on issues within our modules in SuccessFactors such as Onboarding, Recruiting, Time Off and Performance Management.
•    Monitor HRIS interfaces and regularly audit HR data to ensure data integrity.
•    Translate Business requirements into System Configuration Objects and create Solution Design for SuccessFactors Employee Management Solution in compliance with the best practices.
•    Create documentation and training on HRIS SF system and processes.
•    Provide controls for the protection of personal data in compliance with GDPR and other PII compliance & security best practices and regulations.
•    SF troubleshooting skills, conversant with SAP Support model and process.
•    One of the prime responsibilities to refer defined scope, configuration document and prepare risk catalog and action log for self, daily and discuss with team members either regularly or on need basis/weekly meetings.
•    SAP SuccessFactors release management.
•    Preparation & Execution of Test Cases / Test Plans / Test scripts.
•    Time off module support including creation of accrual business rules, time type, time account and time profiles. Basic troubleshooting of time off related issues.
•    Investigate time-related questions and issues: holiday calendars, vacation, banked time, and “leave” quota balances.
•    Providing accurate and efficient support for all HR transactions and information in policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, personal data changes, and any administrative issues.
•    Audit and analyze data to ensure integrity (data accuracy and completeness) via standard and ad hoc reports from SuccessFactors. Advise HR on how to make the required data changes (based on audit outcomes).

What you will bring?

•    Demonstrated administrative and organizational skills with a high degree of thoroughness and accuracy.
•    3+ years of experience with Success Factors HCM/HRMS administration, configuration, and development in complex business environments.
•    At least one end to end SuccessFactors project implementation and delivery experience.
•    SuccessFactors Time- Off module experience a huge plus.
•    Proven history of hands-on delivery in major HR transformation programs and success in contributing within a team environment.
•    Ability to handle confidential and sensitive matters with objectivity and discretion, High personal standard of integrity.
•    Proven skills in reviewing detailed data, spotting anomalies, and identifying solutions.
•    Demonstrate the willingness to learn and challenge business practices. You have excellent oral and written communication skills allowing you to build a trustful relationship with clients. You show dynamism, perseverance and know how to take initiatives, you greatly appreciate moving forward as a team in fast-paced international environment.

Location: This is a remote opportunity for applicants authorized to work in Canada or the United States.

# LI Remote

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience.


Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

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