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Title:  Technical Consultant

Location: 

Woerden, NL, 3442 GT

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

POSITION SUMMARY

As Technical Consultant, you are responsible for the technical consultancy and - implementation and maintenance of our logistic ICT products/solutions for our customers. Your day-to-day tasks consist of system configuration, message flow configuration, message mapping, etc. You are part of the EMEA Professional Services team and co-operate closely with other teams such as product development, research & development, and customer service.

 

TASKS AND RESPONSIBILITIES

• You are responsible for setting up, maintaining, and extending our logistic ICT solutions for our customers.

• You communicate with our customers and analyse, design, and implement their needs.

• You create mappings between different formats (EDI, XML, ASCII) using various tools.

• You configure the needed message flows between our customers and their trading partners

. • You consult and train customers on the use of the system

. • You are a central source of technical knowledge and will assist other Descartes teams (sales, customer service, operations)

. • Manage customer expectation

 

SKILLS AND ATTITUDE

• You have an HBO+ level education in computer sciences and/or relevant comparable working experience in a technical ICT environment.

• You are fluent in Dutch and English, both verbal as well as in writing.

• You are flexible and stress-resistant

. • You are a customer focussed and visit customers on a regular basis.

• You possess strong communication, documentation, and presentation skills.

• You handle multiple projects and work independently as well as in a team.

• You are service-oriented and solution-driven.

• You possess highly developed problem-solving skills.

• You are a self-starter and willing to learn.

• You have experience with Prince II or other project management methods.

 

TECHNICAL KNOWLEDGE

• EDI (EDIFACT, ANSI X12), XML, and ASCII file integration.

• XSD, XPATH, XSLT. • VAN, FTP, HTTP(s), AS2, Webservices.

• Knowledge of Scripting (PHP, Perl, Shell) is considered an asset.

• Logistic processes.

 

LANGUAGES

Excellent knowledge of English and Dutch is required.

 

LOCATION

You work either from home or at our offices in the Benelux. You are willing to travel abroad and visit either our customers’ premises or other Descartes’ offices.

 

OFFER

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective. We offer an attractive compensation package.

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. 

 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 

 

Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.  


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