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Title:  Activation Consultant


Zilina, SK, 010 01 Amersfoort, NL, 10 3812 RK Lier, BE, 2500

About Descartes: 

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 


We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at 
We’re growing fast and invite you to join our amazing team. 


Activation Consultant


Position Summary

Reporting to the Air Implementation Manager, the Activation Consultant will help grow the Descartes’ Global Logistics Network by efficiently on-boarding customers and their trading partners onto the Network.


The successful candidate will be responsible for project and/or problem analysis and for identification, implementation, testing, client training, deployment and documentation of the customer and its trading partners.



•            Interact with new and existing customers to complete requirements gathering, mapping specifications, project objectives and on-boarding activities.

•            Develop and execute project plans.

•            Set up customers and trading partners on the Global Logistics Network.

•            Analyze customer requirements.

•            Provide time/effort estimates as requested.

•            Troubleshoot errors and issues reported by customers.

•            Interface with customers and other Descartes departments.

•            Participate and contribute to the IATA/Cargo iQ community.

•            Audit and monitor messaging traffic as project progresses.

•            Communicates with customer on progress of the project.

•            Coordinates the resolution of issues as they arise.

•            Work with a number of VAN’s and operations groups to track projects and monitor data flow.

•            Develop and maintain project documentation throughout the project.

•            Set up trading relationships for existing customers based on information conveyed via email or by phone.

•            Provides ongoing support to other team members and colleagues.



•            Post-secondary education in a computer technology field.

•            Minimum five years working with EDI messages or related work experience.

•            EDI message syntax (EDIFACT, XML, ANSI X12 etc.).

•            Knowledge on below subjects are considered an asset:

o            air-cargo syntax such as cargoIMP and cargoXML

o            air-cargo message flows and/or business flows

o            Customs Security Filings (air-cargo) and related message flows

•            Familiarity with various communication protocols (sFTP, FTPs, AS2, HTTPs etc.).

•            Good planning and organizational skills, multi-tasker.

•            Analytic and problem-solving skills.

•            Team player with the ability to work independently.

•            Normally receives no instruction on routine work; general instructions on new assignments.

•            Strong communication skills, both written and verbal.

•            General PC skills; must be considered technically savvy.

•            Willing to occasionally travel abroad.



We offer a flexible and casual work environment in an international team, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.


Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  


Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 


At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can't promise it will be a fit, but we do promise to consider your experience. 


Due to COVID-19, we've implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we're all in this together. 


We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish)
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis. 



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