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Title:  Operations Administrator


Zilina, SK, 010 01

About Descartes: 

Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at

Operations Administrator will support the Global Security Filings team on operational level of the project.

The successful candidate will be responsible for communication with Customs Authorities, communication with other teams cooperating on the project and/or implementation, testing and training activities on the project.

You will have an opportunity to contribute new ideas and we welcome your fresh perspective.



• Interact with team members and other teams to resolve the issues

• Develop and execute project plans

• Analyze customer requirements.

• Troubleshoot errors and issues reported by customers.

• Interface with customers and other Descartes departments.

• Audit and monitor messaging traffic

• Coordinates the resolution of issues as they arise

• Work with a number of VAN’s and operations groups to track project and monitor data flow

• Develop and maintain project documentation throughout the project

• Set up trading relationships for existing customers

• Provides ongoing support to other team members and colleagues

• Performs the testing after the development or configuration changes on the project


Employee perks, benefits

We offer a flexible and casual work environment, as well as mentorship and on-the-job training to support your personal growth. You will have an opportunity to contribute new ideas and we welcome your fresh perspective.

Other benefits:
• 7.5h working time
• English language courses
• Working in international team
• Referral bonus
• Family oriented benefits (Wedding and New Baby bonus and days off)
• Personal and Working anniversary bonus
• Sickdays
• Company events (teambuilding, Christmas Party, Family BBQ,...)


Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

University education (Master's degree)


Language skills

English - Upper intermediate (B2)


Personality requirements and skills

The successful incumbent will possess the following qualifications and personal attributes:

• General PC skills; must be considered technically savvy

• Strong communication skills, both written and verbal, in English

• Other language (Spanish, French, Italian, German, other) is an advantage

• Good planning and organizational skills

• Analytic and problem-solving skills

• Team player with the ability to work independently

• Experience with different communication protocols (http, ftp, soap, MQ, smtp, other) is an advantage

• Experience with different document types and formats (XML, csv, EDIFACT, Cargo IMP, Cargo XML, ANSI) is an advantage


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