Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team. 

Descartes Systems is seeking a Technical Business Analyst for our  Global Trade Intelligence business unit  …
This position reports into the R&D organization and is responsible for assisting our customers with integrations to our cutting-edge products. The successful candidate will thrive in a fast paced Agile/Scrum environment. D displays excellent communication and project management skills, enjoys working with customers and ensures smooth onboarding experience. Has attention to detail and excellent problem-solving skills with keen eye to troubleshooting issues reported. Experience with Agile/Scrum methodology in fast paced environment.


•    Document customer requirements during sales and initial configuration sessions.
•    Participate in customer calls to demonstrate application functionality, gather customer technical questions and specifications.
•    Assist in managing new functionality requests and application bug fixes.
•    Provide tier 2 support and troubleshoot reported issues.
•    Train users on new software solutions
•    Stay updated of the latest technologies and industry trends.
•    Actively engage product owner and business partners to translate solution needs into actionable user stories.


Required skills and qualifications:
•    Strong analytical ability and attention to detail.
•    Ability to quickly learn new skills and systems.
•    Knowledge of CRM systems (Salesforce, NetSuite, MS Dynamics) integrations
•    High standard of customer service and quality
•    Excellent verbal and written communication with others in a collaborative technology team environment including technical writing skills.
•    Basic SQL query skills


Nice to have:
•    Knowledge of programming languages i.e. C#
•    Basic knowledge of Import/Export processes and Denied Party Screening


•    Independently motivated and proactive outlook to anticipate and plan for future opportunities.
•    Focus on task completion and deadlines.


Salary Range: $60,000 to $65,000 CAD  “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.


Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at [email protected]. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


To apply, please visit the following URL:→