Customer Account Development Rep

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Descartes Ecommerce is a division focused on helping businesses navigate ecommerce logistics challenges at every stage of growth.  

Our shipping and fulfillment software helps small and midsize ecommerce merchants run efficient operations by automating shipping workflows so end-customers can get their orders on time and as expected.  Shipping and fulfillment software is necessary for businesses of many shapes and sizes, and it is our team’s responsibility to help make sure they have the right tools for the job. Whether helping merchants access their first commercial carrier accounts or leveraging our APIs to build custom, fully integrated shipping solutions, our onboarding team is responsible for our customer’s first interactions with our team.   

This is a critical part of our customer journey and one that requires discipline, attention to detail, comfort and fluency with data, and creative problem solving. Does this sound like you?   

Your Role: Activations Development Representative 

You love to have an immediate impact through relentless pursuit of warm prospects.  You will follow up with hunt leads that have begun to sign up for one of our shipping products, but not yet fully enabled it. You will be responsible for driving activations from these leads in order to help understand their shipping process, show them how our products can improve efficiency in their business and guide them through the setup process to maximize activations. 

You will report directly to our Customer Success Onboarding Manager for Descartes Ecommerce division. 

You thrive with autonomy and clear goals.  You have a license to try new things, work with the onboarding team and marketing operations to drive measurable results and will be directly responsible for helping customers get to their initial moment of delight using our products.   

For the right person, this is an incredible opportunity join a great team, set the standard for future team members and own some of the most valuable interactions we can have with our prospects and early stage customers.  You can make or break the decision of new prospects to choose between our products or one of our competitors products.  

Key Responsibilities: 

• Initiate contact with companies that who sign up for a trial accounts with Descartes through cold calls, email outreach, and personalized messaging to assist in setting up their account. 
• Conduct onboarding calls to understand their needs and goals  
• Educate and enable them , technology currently being used, challenges, and pain points. 
• Maintain a deep understanding of our shipping products in order to effectively guide a customer to enable and use their Descartes Shipping account. 
• Accurately record and update lead information, interactions, and progress in our CRM system. 
• Provide regular reports on lead generation and customer activations, including key performance indicators and progress toward goals. 

Qualifications: 

• You have a minimum of 1 year in a Business Development experience with eCommerce SaaS technology.   
• You have a thirst for problem solving. Your greatest reward is finding new value through the use of technology for a customer.  
• Excellent communication and interpersonal skills. 
• Self-motivated, accountable and to driven to achieve metrics based goals. 
• Ability to work independently and as part of a team. 
• Enthusiasm for continuous learning and professional development. 

Location: This is a remote opportunity and open to applicants authorized to work in Canada or the United States.

Salary Range: $55,000 to $75,000 USD “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.”

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.  

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory. If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience. 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. 

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. For more information about our commitment to equal employment opportunity, please review our EEO is the Law, Pay Transparency Nondiscrimination Statement, EEO/AA Statement. Descartes participates in the E-Verify program. Please click below to learn more about the E-Verify program. Notice of E-Verify Participation Right to Work (English and Spanish). 
Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at [email protected]. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis. 

Source ⇲
jobs.descartes.com