Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team. 

Reporting to the Global Systems Operations Manager, this position will be responsible for the design, configuration, analysis, coordination, general use, and administration of SAP SuccessFactors. As an HRIS Analyst, you will play a pivotal role in enhancing our HR operations by leveraging your deep expertise in SAP SuccessFactors modules. Additionally, this position will assist on Ad-Hoc HRIS projects focused on enhancing our current HR processes and core HR data.


  • Support the global HR team on issues within our modules in SuccessFactors such as Onboarding, Recruiting, CPM, Benefits, Time Off and Performance Management.
  • Provide ongoing support to end users, addressing inquiries, troubleshooting issues, and resolving system-related problems in a timely manner.
  • Develop and deliver training materials and user documentation to promote system adoption and proficiency among HR teams and employees. Create and update HRIS documentation (i.e., process-flows, system configurations) to support the end user.
  • Customize and optimize system settings, workflows, and business rules to align with organizational processes and requirements.
  • Monitor HRIS interfaces and regularly audit HR data to ensure data integrity.
  • Provide controls for the protection of personal data in compliance with GDPR and other PII compliance & security best practices and regulations.
  • SF troubleshooting skills, conversant with SAP Support model and process.
  • SAP SuccessFactors release management 
  • Preparation & Execution of Test Cases / Test Plans / Test scripts.
  • Time off module support including creation of accrual business rules, time type, time account and time profiles. Assist in troubleshooting of time off related issues.
  • Investigate time-related questions and issues: holiday calendars, vacation, banked time, and “leave” quota balances.
  • Providing accurate and efficient support for all HR transactions and information in policies, guidelines, processes and procedural queries and interpretations, HRIS transactions, personal data changes, and any administrative issues.
  • Audit and analyze data to ensure integrity (data accuracy and completeness) via standard and ad hoc reports from SuccessFactors. Advise HR on how to make the required data changes (based on audit outcomes).
  • Consulting assistance during new project implementations.
  • Ensure data integrity and system stability through regular audits and proactive maintenance activities.


Qualifications/ Knowledge/ Skills:

  • Demonstrated administrative and organizational skills with a high degree of thoroughness and accuracy.
  • 3+ years of experience with Success Factors HCM/HRMS administration, configuration, and development in complex business environments.
  • Strong analytical problem-solving skills, capable of dealing with ambiguous situations.
  • Ability to handle confidential and sensitive matters with objectivity and discretion, High personal standard of integrity.
  • Proven skills in reviewing detailed data, spotting anomalies, and identifying solutions.
  • Strong understanding of HRIS principles, processes, and best practices.
  • Excellent analytical skills and ability to translate business requirements into technical solutions.


Location: This is a remote opportunity, open to applicants authorized to work in Canada.

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.


Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at [email protected]. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


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