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  • Full Time
  • IE

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com. 
 
We’re growing fast and invite you to join our amazing team. 

Thyme It + Descartes is a Software development company that specialises in developing software solutions for companies in the Aviation, Healthcare & Import/Export market sectors.  We focus on using the latest technologies to provide the best & most advanced solutions in the market.  We will provide training on the latest technologies if required.  We also offer flexible working arrangements.

 

We are the market leader in the provision of web-based Customs & Excise solutions in Ireland, providing hosted and deployed solutions and services to the majority of companies that use Revenue-based transaction processing facilities.

 

Role

  • Become a product expert and support new and existing customers on the C&E product
  • Helping new customers completely unfamiliar with how customs work
  • Assisting new customers with minor issues they experience
  • Assisting in onboarding and setting up new accounts
  • Respond to customer queries in a timely fashion
  • Be prepared to work some occasional out of hours

 

Required

  • Excellent analytical and problem-solving skills and attention to detail
  • Previous IT support experience
  • Strong proficiency in IT applications and ability to learn new systems and processes and adapt knowledge as required.
  • Strong Microsoft skills
  • Experience in Customs Systems: Familiarity with Irish and UK customs systems) and related processes
  • Ability to work under direction but also on own initiative at times with minimal supervision and sometimes under pressure
  • Knowledge of customs regulations, compliance, and documentation processes.
  • Strong planning and organisational skills, ability to prioritise tasks as required and work to agreed timescales
  • Proven track record in trouble-shooting and closing out issues to ensure satisfactory resolution on time
  • Ability to communicate to all levels of the organisation
  • Customer-focused attitude.

 

Training

  • A full in-house training and education program will be initiated as necessary

 

Location

 

  • This is a remote in Ireland

 

Join Us 
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

 

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact.  Join a team that’s committed to working with customers to conserve resources and enhance sustainability. 

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience. 

 

Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. 

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.  

Source
jobs.descartes.com

To apply, please visit the following URL:https://jobs.descartes.com/job/Technical-Support-Agent/584908017/?feedId=349560&utm_source=CareerSite&tcsource=apply&utm_campaign=Descartes_WordPress→


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