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  • Full Time
  • US

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.  By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed. 

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at

We’re growing fast and invite you to join our amazing team. 

Descartes – Global Trade Intelligence (GTI) helps multi-national companies optimize business processes and turn unorganized data into corporate assets managers and executives use to improve performance, save money, and accelerate the international supply chain.,

This successful employee will have the following responsibilities:

  • Document customer requirements during sales and initial configuration sessions.
  • Participate in customer sales calls to demonstrate application functionality, gather customer technical questions and specifications.
  • Implementation management – work within the agreed upon timeframe established with the customer (additional support of SaaS GTI technical staff and managers is expected).
  • Maintain customer project plans and other required documentation.
  • Provide customer training on the SaaS GTI applications.
  • Responsible for ongoing customer support
  • Provide support of commercial requirements
  • Assist in managing new functionality requests and application bug fixes.
  • Support SaaS GTI application development and testing
  • Support other GTI projects and ad-hoc requests as availability permits from primary responsibilities.

Required Skills:

  • Strong analytical ability
  • Ability to quickly learn new skills and systems
  • High standard of customer service and quality
  • Experienced in project management
  • Excellent verbal and written communication with others in a collaborative technology team environment
  • Exceptional computer skills with MS Office programs (especially with Excel and Access)
  • Ability to work with complex relational databases and web-based applications
  • Ability to work with SQL and write Transact-SQL queries
  • Minimum 2 years consulting and/or industry experience in International Trade / Supply Chain

•    Bachelor’s degree (in a related field)

  • Independently motivated and proactive outlook to anticipate and plan for future opportunities
  • Attention to details
  • Focus on task completion and deadlines
  • Experience with Agile/Scrum methodology
  • This position is home-based, working over the web through VPN (with the possibility of occasional travel requirements)

Location: This position is remote and open to applicants authorized to work in Canada.


Salary Range: $55,000 to $75,000 USD “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.”

Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption:  Join a team that’s committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.


Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we’re all in this together. 


We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at [email protected]. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.


To apply, please visit the following URL:→