Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
Mission — Why the Job Exists
This role exists to ensure every inbound inquiry is captured, qualified, and routed with speed and precision, turning demand into a real pipeline. By acting as the connective tissue between Marketing and Sales, the Client Development Representative enables faster follow-up, better data quality, and more effective revenue generation.
Outcomes — What Success Looks Like
- Achieve <1 hour response time on all inbound inquiries, consistently meeting SLA targets within the first 6 months
- Improve lead qualification accuracy to ensure 95%+ correct routing to appropriate sales resources within 12 months
- Maintain high-quality CRM data integrity, with complete and accurate records across all assigned leads
- Develop and standardise SOPs for inbound lead management, reducing processing variability and onboarding time
- Support pipeline growth by enriching contact data and contributing to targeted campaign lists used by Sales and Marketing
- Deliver actionable reporting and insights that inform campaign performance and lead conversion improvements
- Enable cross-functional efficiency by reliably supporting ad hoc Marketing and Sales initiatives
Skills & Competencies — How the Work Gets Done
Role-Specific Skills
- Strong CRM proficiency (Microsoft Dynamics preferred) with the ability to manage and maintain large datasets
- Data analysis and reporting skills, with confidence in Excel and related tools
- Lead qualification and routing expertise with attention to detail and consistency
- Process documentation skills, including creation and maintenance of SOPs
Core Behaviours & Ways of Working
- Highly organised with the ability to manage multiple priorities in a fast-paced environment
- Proactive mindset with a strong sense of urgency and ownership
- Clear and professional communication skills (written and verbal)
- Collaborative approach, working effectively across Sales, Marketing, and Product teams
- Independent worker who reliably meets deadlines and delivers quality output
Culture Add — TEAM Values
- Transparency: Communicates clearly on lead status, challenges, and opportunities
- Excellence & Expertise: Maintains high standards in data accuracy and process execution
- Accountability: Takes ownership of inbound pipeline handling and follow-through
- Metric-Driven Results: Uses data to prioritise, improve processes, and measure success
What’s in It for the Candidate
- Direct impact on revenue generation and visibility across Sales and Marketing leadership
- Opportunity to build expertise in CRM systems, data operations, and demand generation
- Exposure to cross-functional teams and the ability to expand scope into broader marketing or sales operations roles
- A fast-paced, collaborative environment with high ownership and autonomy
- Access to modern tools and systems, with opportunities to shape and improve processes as the company grows
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.
We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking, summarization, and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings, transcripts, and notes are used for recruitment, including improvement of our process, and record-keeping purposes. Should you have any questions or concerns about our process, please connect with our hiring team in advance of scheduled interviews.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com
Source ⇲
jobs.descartes.com